dream clouds is a brand is owned by Kirsten Webster, of the former Company ‘The Clouds Above Ltd’ (dormant) (registered company number 05475638), committed to respecting and safeguarding all customer and web visitor data collected when browsing or making purchases through our websites, www.dreamclouds.co.uk & www.dreamclouds.com.

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In compliance with GDPR – the General Data Protection Regulation (EU) 2016/679 2018), the data controller is at the clouds downunder, 8 Lochaber, Bouverie Avenue, Salisbury SP2 8DT, United Kingdom can be contacted at kirsten@dreamclouds.co.uk.

 

Please read this Privacy Policy carefully to understand how we collect, use and protect your personal data. We will only use your data in accordance with this policy and applicable data protection laws.

 

PRIVACY

This website is operated by the brand dream clouds, the clouds downunder and the clouds above. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

• who we are,

• how and why we collect, store, use and share personal information,

• your rights in relation to your personal information, and

• how to contact us and supervisory authorities in the event that you have a complaint.

 

Who ‘we’ are

dream clouds, the clouds downunder and the clouds above ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

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We collect information about you for a few specific reasons:

• To process your enquiry and look after your order to ensure you receive the highest possible levels of service.

• To complete an order, which means processing payment, undertaken through a secure, third-party payment system, (provided by Wix), and post/ship the order to your address.

• Process a return or refund, as per our Refunds Policy.

• To deliver to you timely and current updates on promotions and events that you have expressed an interest in.

• Those responsible for collecting the data are the business owners and authorised staff the owner of the dream clouds brand. Those responsible for collecting such data work in customer service, accounts, compliance and marketing.

• You can be assured that your information will not be shared with 3rd parties.

• We will not email you unless you have provided your consent. We do not send random marketing emails to personal email addresses (We really don’t like Spam). 

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What personal information do we collect?

When you subscribe to our updates the type of personal information we will collect about you includes:

• Name

• Phone number

• Email address

• Geographic location (i.e. Region/State/Province)

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When browsing, creating an account or making a purchase, we may collect and process the following personal data:

• Name

• Postal address

• Email address

• Telephone number

• Payment details

• Internet protocol (IP) address

• Browser

• Time-zone

• Operating system and platform (e.g. Apple iOS, Android, Windows, etc)

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We use these cookies and/or similar technologies on this website.

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Data Rights 

If you wish dream clouds to provide you with a copy of the data we hold we can provide you with this information without charge if it is a reasonable request. If the request is excessive or repeated we reserve the right to charge a fee to cover the administrative costs. You can check any information that we me hold by emailing a request to kirsten@dreamclouds.co.uk

If you wish this data to be removed from our records or simply deleted you have the right to make such a request and we will comply with any and all such communications. 

If you are unhappy about the handling of your personal information and wish to raise a complaint you can do so by contacting us via kirsten@dreamclouds.co.uk setting out the reasons for your concern in your message. Alternatively, you can raise the matter with the UK’s data protection regular the Information Commissioner’s Office (ICO) https://ico.org.uk

 

What is a Personal Data Breach?

• Unauthorised access by a third party;

• Error, inaction or accident by a data controller or processor;

• Sending personal data to an incorrect recipient;

• A device containing personal data being lost or stolen;

• Deliberate alteration of personal data without permission;

• Any loss of access to personal data.

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How we will Respond in the Event of a Personal Data Breach

• We take the management of our customer and contact information very seriously indeed.  To protect your data, we have ensured that we can detect malicious attacks and have in place a process to assess the likely risk to individuals as a result of such a breach.

• If a breach has occurred we will, in accord with GDPR regulation, notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it.

• We will provide the ICO with full details of the breach at this time and continue to update whilst the matter is investigated.

• In the unlikely event a breach impacting individuals or organisations associated with our business occurs, we will notify those affected at the earliest possible opportunity.

• As all the personal data within our systems and third-party platforms we utilise is encrypted we are confident that any such breach will have negligible impact on our customers and contacts however if necessary we will provide the appropriate advice to those affected to help protect them from its effects.

• As a matter of procedure and best practice with cyber security we document all breaches, even if they don’t all need to be reported.

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We will not share you personal information with any other 3rd parties.

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We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

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Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

• User account is controlled by a unique signin and password

• All data is stored on a secure server managed by WIX

• All purchase information is protected/ encrypted by SSL

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We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

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If you would like to exercise any of these data/consumer rights please:

• email, call or write to us

• let us have enough information to identify you

• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

• let us know the information to which your request relates

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From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

 

COOKIES

Cookies are small text files held on your computer, which allow us to give you the best browsing experience possible. 

We use cookies to help identify you as a customer and to tailor your experiences on our website, such as tracking your shopping basket contents and remembering what stage you are at during the order process. 

You are free to disable these cookies, but these may stop our website from functioning properly. 

Our Website Will:

• Remember the items stored in your shopping basket

• Remember what stage of the order process you are at

• Check whether you are logged in or purchasing as a guest

 

Functional Cookies

Our Website Will:

• Track the pages you visit via Google Analytics

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Targeting Cookies

Our Website Will:

• Allow you to share pages with social media such as Facebook, Instagram, Pinterest and Twitter

This website will not

• Share any personal information with third parties.

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It is likely that the default setting for your browser is set to automatically accept cookies. You can however choose not to accept cookies through your browser controls, by going to the “Tools” or “Preferences” menu. If you would like to learn a little more about changing your browser settings and specifically what cookies are and how they are used look at your browser’s help section, FAQ’s or click on the following link: www.allaboutcookies.org. 

If you would prefer not to receive customised adverts online you can opt out by clicking this link > Ads Preference Manager

- Credit / Debit Cards
- PAYPAL

- Offline Payments

All payments shall be in GBP. Unless you choose otherwise on PayPal for your own accounts. 

In the event that your card payments are unauthorised, we will send you an email informing you, your order status will be placed on hold. Your order will be activated as soon as the payment has been processed correctly. 

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We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

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